Bona Furtuna is committed to offering excellent products accompanied with great service. Part of that promise includes how you receive your package. Although we inspect and carefully package each item, there is a possibility of spoilage or damage while in transit. In case of such an unfortunate circumstance, Bona Furtuna guarantees your satisfaction by either sending you a replacement, a substitute, or, if you prefer, a refund for the item. Our commitment to quality extends to your personal satisfaction. If for some reason you are unhappy with your order, please inform one of our team members.

In the case of return, please contact us for return permission and instructions on how to pack and where to ship your damaged product. Original shipping costs are not refundable and customers are responsible for return shipping costs.

Returns are accepted up to 30 days from delivery date. We will process a refund within 1 business day upon receipt at our warehouse of any returned product.

Any further questions can be emailed to us at orders@bonafurtuna.com or contact customer support at (800) 380-8819.